PRIVACY POLICY OF LOTUSCHEFS.COM
Last updated July 22, 2025
INTRODUCTION.
The website lotuschefs.com is owned by Lotus Chefs LLC, a Hawaii LLC.
At Lotus Chefs LLC, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and share your personal information through our website and services.
Your use of our website, and any information that you provide to us is subject to this Privacy Policy. This policy applies to all site visitors, clients, and users of lotuschefs.com, as well as to users engaging with our services, or through our third-party tools (including HoneyBook and Google Workspace).
By accessing our website, you are using it, and acknowledge that you have read this Privacy Policy and consent to be bound by all of its terms, without modification. IF YOU DO NOT AGREE TO BE BOUND BY THIS Privacy Policy, NAVIGATE AWAY FROM THIS WEBSITE.
DEFINITIONS.
“Website”= lotuschefs.com and all content on lotuschefs.com and all services offered on lotuschefs.com.
“We,” “us,” and “our” = Lotus Chefs LLC
“User,” “you,” and “your” = website visitors, customers, and any other users of our website.
“Service” and “Services” = include, but are not limited to: private chef referrals, private chef services, coaching, event catering, retreat support, group programs, physical products, educational materials, informational newsletters, blog content, and related offerings.
PERSONAL INFORMATION.
Our website offers opportunities for you to voluntarily provide us with your personal information. The term “Personal Information” refers to information which may be used to identify you. Personal Information may include, but is not limited to, your name, email address, phone number, billing address, credit card information, photo, comments, images or videos, Dietary needs or guest-related information.
By voluntarily submitting your Personal Information, you acknowledge and agree that your decision to do so is entirely voluntary and constitutes clear, specific, and unambiguous consent for Lotus Chefs LLC to collect, process, and retain your data in accordance with this Privacy Policy. We ask that you only share information you are comfortable being accessed internally by our team, strictly for the purpose of delivering the services you’ve requested. More details on internal data sharing and access can be found in the sections below.
If you provide us with your Personal Information, we will collect the information you provide and process it according to this Privacy Policy. You acknowledge and agree that your decision to provide your Personal Information is voluntary and constitutes clear, specific, unambiguous consent for us to collect, process and retain your Personal Information.
COLLECTION OF PERSONAL INFORMATION
We collect your Personal Information in the following ways, for the following reasons:
- Contact and Communication: When you enter information into our contact form, blog, social media page, online scheduler, take a survey or quiz, or provide us with other communication details, we may collect your name, email address, phone number and the text of any message you enter. We have the right to process this data based on our legitimate interest in communicating with you and responding to your questions or concerns. We may retain such information for our communication records.
- Opt-Ins for Free Resources or Training: When you “opt in” to receive a free resource, training, or other offer, we collect your name and email address. We process this information based on your clear affirmative consent and may also send you follow-up marketing communications under our legitimate interest in providing value to users who have expressed interest in our services. You may separately opt in to join our email list, and may withdraw consent at any time as outlined in Section G of this Privacy Policy.
- Email List Subscriptions: When you subscribe to our email list, we collect your name and email address. We process this information based on either your consent or our legitimate interest in direct marketing. You may opt out at any time, per Section G. We may also use this information for social media advertising, such as creating lookalike audiences, and for tracking engagement (e.g., opens, clicks, forwards) to improve future communications.
- Purchases and Transactions: When you become a customer and make a purchase, we collect the information necessary to fulfill your transaction, including your name, email address, phone number, billing address, and payment details. This is processed under our contractual obligation to you. We do not retain payment information longer than necessary and may use trusted third-party processors (e.g., HoneyBook) to securely handle payment transactions. In such cases, we do not have direct access to your payment details.
- Cookies and Website Usage: When you visit our website, we may use cookies—small text files stored on your device—to understand how you interact with our site. Cookies may include anonymous identifiers but do not contain personally identifiable information. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay until manually deleted). You can disable cookies through your browser settings, though doing so may affect the functionality of the site. Our website does not respond to “Do Not Track” signals.
- Automatic Data Collection (e.g., Google Analytics, Meta Pixels): We may use automated tracking technologies such as Google Analytics and Facebook Pixels to collect technical data, including IP address, browser type and version, visit duration, pages viewed, referring URLs, and more. This helps us analyze performance, troubleshoot issues, and better serve our users. We may also receive technical data from third-party platforms such as payment processors, advertising services, and social media providers. We strive to work only with third parties that comply with applicable privacy regulations, including the European Union’s General Data Protection Regulation (GDPR).
In all instances, we only collect Personal Information that you voluntarily provide. We process and store your data on lawful grounds as described above and in compliance with GDPR.
By visiting and using our website, you acknowledge and agree that you have done so by your own free will and we may collect your Personal Information in these ways, consistent with the terms of this Privacy Policy.
USE OF PERSONAL INFORMATION
You have the right to be informed about how your information is being used.
When you contact us through an online form, social media, blog, or other communication channel, we use the Personal Information you voluntarily provide to respond to your message and communicate with you.
When you request a program or product from us—whether free or paid—or “opt in” to receive communication, we will use the Personal Information you provide to deliver the requested content or service. This may include sending you resources, emails, newsletters, marketing or promotional materials, and updates about our offerings or business. We may also use your feedback or comments in our marketing efforts, and may upload your email address to social media platforms to create look-alike audiences in accordance with platform terms.
When you make a purchase, we use the Personal Information you provide (such as name, email, phone number, billing address, and payment details) to process the transaction, communicate with you regarding your order, and provide necessary updates. We do not store or retain your full financial information—payments are processed through secure, third-party payment gateways.
When you visit our website, we use non-personally identifiable information collected through cookies and other tracking technologies to administer the site, diagnose technical issues, analyze usage, improve user experience, and deliver better service. Our website does not use your data to make automated decisions.
We act as the Data Controller of your Personal Information, determining the purposes and means of its processing. We may use third-party Data Processors to help store and process your information—such as our CRM (HoneyBook), cloud storage and email services (Google), and advertising platforms (Meta). These processors are selected based on their demonstrated compliance with data privacy laws, including the European Union’s General Data Protection Regulation (“GDPR”).
Your Personal Information may be stored on servers located in the United States or other jurisdictions where our service providers operate. We strive to work only with processors that offer adequate levels of protection in accordance with applicable law.
By visiting and using our website, you acknowledge and agree that we may use your Personal Information in these ways, consistent with the terms of this Privacy Policy.
SHARING OF PERSONAL INFORMATION
SHARING OF PERSONAL INFORMATION
You have the right to be informed about how your information is being shared. We take appropriate steps to protect and maintain the confidentiality of your Personal Information.
We only share your Personal Information with trusted third parties in limited circumstances and for specific, legitimate purposes, including:
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With our email management services, website operators, and team members who help operate our website, manage our business, or provide services such as legal or accounting support.
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With third-party processors and financial gateways when you make a purchase, to complete payment transactions securely.
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With advertising and analytics partners, such as Meta and Google, for marketing purposes under their respective platform privacy policies.
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In the event of a business sale, merger, joint venture, or similar transition involving our company.
We do not sell your Personal Information. It is only shared when necessary to fulfill your request or deliver services. We expect all third parties with whom we share your Personal Information to keep it confidential and not disclose it to others, unless required by law.
We may also disclose your Personal Information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:
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Protect our website or users;
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Prevent or investigate potential security breaches or policy violations;
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Respond to threats to safety, property, or rights of any person; or
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Comply with a legal obligation, court order, or legal process.
By visiting and using our website, you acknowledge and agree that we may share your Personal Information in these ways, consistent with the terms of this Privacy Policy.
STORAGE OF PERSONAL INFORMATION
You have the right to be informed about how your Personal Information is used.
We collect and use your Personal Information in the following ways:
Personal Information collected from you is stored through a data management system. This information may be accessed by third parties who help us obtain, manage or store that Information. Our website and servers are located in the United States and are governed by the laws of the United States, the state of Hawaii and the General Data Protection Regulation (“GDPR”) as it applies to information collected in the European Union. All information collected by us will be processed in the United States. If information is collected by us outside the United States, it will be transferred to the United States for processing and storing, and may be transferred back out of the United States for further processing. If your Personal Information is transferred to a country that has less protective laws than the country of your residence, it will be governed by this Privacy Policy.
By visiting and using our website, you acknowledge and agree that we may store and transfer your Personal Information in these ways, consistent with the terms of this Privacy Policy.
PROTECTION AND SECURITY OF PERSONAL INFORMATION
The security of your Personal Information—whether provided voluntarily or collected automatically—is important to us. We use commercially reasonable efforts and industry-standard practices to protect your data, including implementing Secure Sockets Layer (“SSL”) technology on our website and sharing your information only with third parties we have vetted for compliance with modern data safety standards (such as HoneyBook, Google, and Meta).
That said, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to safeguard your data, we cannot guarantee its absolute security.
If your Personal Information is accessed, intercepted, or tampered with by an unauthorized third party without our knowledge or consent, you acknowledge that such events may occur despite our best efforts. In the event of a data breach, we will notify appropriate authorities and affected users in a timely and legally compliant manner.
You agree to hold Lotus Chefs LLC harmless from any and all claims, damages, or losses resulting from the unauthorized use or disclosure of your Personal Information that is beyond our control.
Please note that when you voluntarily share Personal Information in public areas—such as blog comments, message boards, or social media pages—it may be viewed, collected, or used by others. We cannot control or guarantee the security of any information you disclose in these ways. You acknowledge that you do so at your own risk and assume all responsibility for any unauthorized use of such publicly shared information.
Because our core business activities do not involve large-scale processing of sensitive or personal data, or systematic monitoring of individuals, we have determined that Lotus Chefs LLC is not required to appoint a Data Protection Officer under current data protection regulations.
RETENTION OF PERSONAL INFORMATION
We only retain the minimum amount of Personal Information necessary to fulfill the specific purpose for which it was collected. We also retain certain data as needed for legitimate business purposes, such as maintaining financial records, resolving disputes, responding to legal obligations, and complying with tax or regulatory requirements.
When retention is no longer necessary, your Personal Information will be securely deleted or anonymized.
RIGHT TO CONTROL PERSONAL INFORMATION
RIGHT TO CONTROL PERSONAL INFORMATION
You have the right to control your Personal Information, including the right to access, receive a copy of, update, edit, delete, erase, or restrict the processing of your Personal Information.
You may request information on how your Personal Information is being used and processed, request access to or a copy of it, restrict our use and processing, or request to update, edit, delete, or erase your Personal Information at any time, free of charge, by writing to us at:
Lotus Chefs LLC
36 Puakou Place
Paia, HI 96779
Email: aloha@lotuschefs.com
You also have the right to be forgotten and may withdraw your previously given consent by opting out or unsubscribing from our communications at your discretion, at any time. To “opt out” or unsubscribe, you may click the unsubscribe link at the bottom of any email we send or email us directly at the address above. Once you opt out, we will remove you from our list. If you continue receiving emails after unsubscribing, it may be due to a technical delay or error.
COOKIES AND TECHNOLOGY TRACKING
Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve the functionality of our website. Cookies are small data files stored on your device by your web browser. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).
We use cookies to:
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Understand and save user preferences
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Measure website traffic and interaction
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Help us improve our services and offerings
You may disable cookies through your browser settings; however, doing so may affect your ability to access or use certain features of the website.
EXTERNAL WEBSITES AND SOCIAL MEDIA
We may include links to external third-party websites on our website. You acknowledge and agree that this Privacy Policy only governs and applies to lotuschefs.com, and you expressly agree that if you choose to click on any external link, it is entirely at your own risk. You acknowledge and agree that it is your responsibility to review the Privacy Policy of any external websites you visit, even if you were redirected there by clicking on a link located on our website.
We make no warranties, express or implied, regarding the terms and policies of these external websites, and we are not responsible for any damages arising from any interactions with them.
All use of external social media platforms that we participate in is governed by the privacy policy and terms of those platforms. You acknowledge that your use of any social media platform, even if linked to from our site, is entirely at your own risk.
PASSWORDS
To access certain services on our website, you may be prompted to set up a username and password. You are responsible for maintaining the security of this information and for all acts, losses, or damages that result from a failure to keep this information secure. Please notify us immediately of any suspected unauthorized use of your account at aloha@lotuschefs.com.
CHILDREN
To access or use lotuschefs.com, you must be 18 years of age or older and have the proper power and authority to enter into this Privacy Policy. This Site is not intended for users under the age of 18 and, in compliance with COPPA (Children’s Online Privacy Protection Act) we do not knowingly collect or request any information from children under the age of 18.
GOVERNANCE
This Privacy Policy and all matters relating to our website are governed by the laws of the United States and the State of Hawaii, without regard to its conflict of law principles.
CHANGES TO THIS PRIVACY POLICY
This privacy policy is effective as of July 22, 2025, and will remain in effect until further notice. We reserve the right, in our sole discretion to change, modify or otherwise alter this Privacy Policy at any time. Such changes will be in effect immediately after being posted on this page. Your continued use of this website after we post any modifications to this Privacy Policy will establish your acknowledgment of the modifications and your consent to them. We will notify you of any changes by posting them on this page. Please review this Privacy Policy periodically to keep informed of its terms.
If you have any questions regarding this Privacy Policy, any of your rights under this Privacy Policy, or to access, update or delete your information, please contact us at aloha@lotuschefs.com
